Return policy
We are committed to the quality of KETTLER products and a worry-free shopping experience.
Return Policy — Free Returns within 30 Days
Eligible unused products in their original condition and packaging may be returned within 30 calendar days of delivery. Contact our customer service team with your order number and product model to begin a return request.
Exchange Policy — Free Exchanges within 90 Days
Eligible size, color, model changes and verified manufacturing defects can be exchanged within 90 calendar days of delivery.
Warranty Policy — 12-Month Official Warranty
KETTLER products purchased through our store are covered for manufacturing defects in materials and workmanship, subject to the applicable warranty terms.
For help with a return, exchange, or warranty request, please contact customer service with your order details and photos where relevant.
Return Policy — Free Returns within 30 Days
Eligible unused products in their original condition and packaging may be returned within 30 calendar days of delivery. Contact our customer service team with your order number and product model to begin a return request.
Exchange Policy — Free Exchanges within 90 Days
Eligible size, color, model changes and verified manufacturing defects can be exchanged within 90 calendar days of delivery.
Warranty Policy — 12-Month Official Warranty
KETTLER products purchased through our store are covered for manufacturing defects in materials and workmanship, subject to the applicable warranty terms.
For help with a return, exchange, or warranty request, please contact customer service with your order details and photos where relevant.